Being able to contact your hosting supplier any time you have any questions or encounter any difficulties is very important and how fast they will answer back and take action is often essential, particularly if your web site is business-oriented, as more downtime could mean losing potential customers. The support options are, in addition one way to recognize genuine providers from resellers. The latter usually answer only to email messages or support tickets and you will have to wait for a day or even more to receive an answer. When your issue involves several responses, you may end up losing days so as to get a simple problem solved. When you use an authentic and reputable web hosting provider, you'll be in a position to connect with the support team anytime and receive a timely response no matter what the problem or your question is - customer, pre-sales or technical one.

24/7 Customer Support in Hosting

We acknowledge the significance of receiving assistance in a timely manner, that's why our hosting services include 24/7 support as well as several ways of contact. In case you don't have an account yet, you can easily give us a call or take advantage of our live chat and consult with a live agent, to inquire about our services or check if our servers meet the system requirements for your websites. In this way, you will not end up purchasing a service that you can't use. In case you already have an account with us, you can open a support ticket in your Hepsia hosting Control Panel in the event that the issue is strictly technical or it needs further investigation. In contrast to the majority of suppliers out there today, we reply to all tickets within one hour, so you won't have to wait for an entire day. Our support services are accessible round-the-clock, even during public holidays.

24/7 Customer Support in Semi-dedicated Hosting

You can test our support services even before you obtain a semi-dedicated server account from our company as we have telephone and online chat support for billing, pre-sales and common questions. Our representatives will help you choose the perfect plan or supply you with details about our servers, so as to verify if the system requirements for your sites are met. If you are a current customer, you also have the option to contact us via email or through our ticketing system, that can be accessed via the Hepsia website hosting Control Panel. We guarantee that every time you use any of these two ways of contact, you will get a reply within less than one hour and that’s 24/7, including weekends and public holidays. In case you've used the web hosting services of other companies, even big ones, you'll be able to compare the response time as it usually takes a whole day for them to address a ticket.

24/7 Customer Support in VPS

Every virtual private server package that we offer features 24/7 customer and technical support, therefore if you encounter any problem with the pre-installed software on your machine or you have any kind of pre-sales or general questions, you can get in touch with us at any moment, even holidays and weekends. For your benefit, we provide different ways of communication - telephone support with a couple of local numbers around the world, live chat, e-mail messages as well as a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex technical matters as it is much easier to keep track of what is going on. The maximum warranted response time for all emails and tickets is an hour, but it hardly ever takes that long to get help. If you acquire the Managed Services upgrade that we provide, our administrators can also help you with any kind of third-party software difficulties.

24/7 Customer Support in Dedicated Hosting

With a one-hour max response time warranty, you will get extremely fast support when you buy a dedicated server through our company. Our customer and tech support teams are online 24/7/365, so every time you open a support ticket through your billing account or you send an email about any issue with the server or the pre-installed software on it whatever the time of the day, you will receive a reply within the hour, even during holidays. Our ticketing system is the best option in case the issue involved needs longer time to be resolved or when it should be forwarded to our administrators, as it's easier to track the communication sent on both sides. For common, sales and billing issues/inquiries, you can call us or talk to a live agent employing our chat service. In case you add the Managed Services upgrade to your server plan, our administrators can also help you with third-party software set up and troubleshooting and similarly to the standard support, this service is available 24/7 too.