There are a number of ways in which you can contact the hosting company whose services you’re using, but the one that you will invariably find regardless of which company you opt for is a trouble ticket system. This is the least complicated medium of correspondence for different reasons. In the event that no support staff representative is free at the moment and they are all busy, a phone call may not be responded to, but a ticket will always be received. Moreover, you can copy/paste large bits of information without the need to worry about spelling mistakes, and if a specific issue needs more time to be sorted out or a number of replies have to be exchanged, all the information will be in the very same place, so each party can always see the comments provided by the other one. The disadvantage of using tickets to contact your web hosting provider is that they are usually separate from the web hosting platform, which means that if you need to provide info or to adhere to directions, you will need to use no less than two separate interfaces and this number can increase if you want to administer multiple domains. Moreover, lots of web hosting companies respond to tickets after a few hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time whilst waiting around for an answer.

Integrated Ticketing System in Hosting

In stark contrast with what you may find with many other hosting companies, the trouble ticket system that we use with our hosting services is an integral part of the Hepsia hosting Control Panel, which comes with all web hosting accounts. You won’t have to memorize different sign-on names and passwords, since you will be able to manage your tickets and the web hosting account itself in a single place. So, if you’ve got an enquiry or face an issue, you can get in touch with our support staff straight away. Our system features an intelligent search mechanism. This means that even in case you’ve posted plenty of tickets over the years, you will be able to track down the one that you want without difficulties. Also, you can see knowledge base guides to tackling commonly encountered issues.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia Control Panel, which comes with all our semi-dedicated services, was built with one idea in mind – that you should be able to manage everything connected with your semi-dedicated server account in one single place and the support tickets aren’t an exception. Our ticketing system is built into the Hepsia Control Panel, so, in case you’ve got a query or encounter a problem, you can get in touch with our help desk support staff representatives on the spur of the moment without having to go through a completely different admin dashboard. You can browse through your files or check various account settings whilst submitting a new ticket or reading the response to an old one. In case you’ve got tons of tickets and you would like to find a particular one, you can use the intelligent search box, which is available in the Help section of the Control Panel. We’ll make sure you obtain a response in less than an hour irrespective of the nature of your query or problem.