Technical Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Ticket Response Guarantee

  • We offer a sixty–minute response time warranty for each ticket or email that you submit to the customer support staff. We will quickly respond to all typical queries and forward the case to our server admins if any additional assistance is needed. If you take advantage of the Administration Services package, we’ll complete any of the included server management tasks at a time that has been discussed with you preliminary.

  • Top quality support service

  • A First–Class Support Service

  • If you need any assistance while working with the Web Hosting Control Panel or with any of the apps that we have preinstalled on the dedicated web hosting server on your behalf, don’t hesitate to get in touch with the client support staff at any moment through the ticketing system. Also, in case you need help administering your dedicated web hosting server, you can make use of the Administration Services package, that includes Operating System updates every week, troubleshooting and software installation procedures, server monitoring and restarting services, data backup disk storage space, etcetera.

  • Intuitive help center

  • A User–Friendly Help Section

  • We have provided the Web Hosting Control Panel with a detailed knowledgebase, which includes comprehensive explanations of all its features and functionalities. Also, we have prepared exhaustive video tutorials that will further disclose to you how to perform a specific task or resolve a commonly encountered problem. All the educational articles and the video tutorials are readily accessible from each Web Hosting Control Panel section via the Help and Videos buttons located in the top right corner.