Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Section

  • The Help section included in your Web Hosting Control Panel offers a selection of help articles and regularly asked questions. Aimed toward resolving any common problem that you could possibly face, they are written by our support team of well–trained technicians.

  • Top quality support service

  • How–To Video Clips

  • We have prepared a collection of step–by–step video tutorials that detailedly explain how you can tackle a typical issue related to your hosting services account. You can find the tutorial videos in the Help section.

  • Intuitive help center

  • A 1–Hour Support Ticket Response Guarantee

  • All semi–dedicated servers are backed up by a 24x7x365 client support service and feature a 1–hour ticket response guarantee. Our professional customer service technicians will be available to you day and night and will sort out any problem that you may encounter within less than sixty minutes after the client support ticket submission. In the majority of cases, an answer will be provided to you within 20 minutes.